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Privacy Policy

Last Updated: June 2026

Welcome to Virgin Bet. At Virgin Bet, we are entirely committed to safeguarding your privacy and ensuring that your personal data is protected to the highest regulatory standards. This comprehensive Privacy Policy outlines exactly how Virgin Bet Limited collects, uses, shares, and protects your personal information when you access our online betting services, website, and the official Virgin Bet app.

By registering an account and using our sports betting and casino platform, you explicitly consent to the data practices detailed in this document. If you do not agree with any aspect of this Privacy Policy, please discontinue your use of our services.

1. Who We Are and Who Controls Your Data

Virgin Bet Limited ("we", "us", "our") is the Data Controller responsible for your personal information. We operate under the jurisdiction and strict data protection laws of the United Kingdom and Gibraltar.

  • Company Name: Virgin Bet Limited
  • Registered Address: Office 7.01, 7th Floor World Trade Centre, 6 Bayside Road, Gibraltar, GX11 1AA
  • Data Protection Officer (DPO): Contactable via [email protected]

2. The Personal Information We Collect

To provide you with a secure, compliant, and tailored online betting experience, we must collect various categories of personal data. We collect this data when you interact with the Virgin Bet app, register an account, or contact our customer support team.

A. Information You Provide to Us Directly

  • Identity Data: First name, maiden name, last name, username, date of birth, and gender. This is crucial for verifying that you meet the legal age requirement (18+) to use Virgin Bet.
  • Contact Data: Residential address, email address, and telephone numbers.
  • Financial Data: Bank account details, payment card details, and details of deposits/withdrawals. We process this securely to facilitate your wagers and payout your winnings.
  • Verification Data: Copies of your passport, driving licence, utility bills, and other documents required to fulfill our legal Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.

B. Information We Collect Automatically

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting, browser plug-in types, operating system, and the specific device you use to access the Virgin Bet app.
  • Usage Data: Information about how you use our website, products, and services. This includes your betting history, the specific Virgin Bet odds you interact with, your casino gameplay logs, and your session durations.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances to enhance your online betting experience:

  • To Fulfill Our Contract: To register you as a new customer, process your bets, manage your account, and deliver your winnings.
  • Legal and Regulatory Compliance: To verify your age and identity, detect and prevent fraud, money laundering, and problem gambling. The gambling industry is highly regulated, and we must process certain data to maintain our UKGC and Gibraltar licences.
  • To Improve Our Services (Legitimate Interests): To use data analytics to improve our website, the Virgin Bet app, marketing strategies, customer relationships, and the presentation of our sports markets.
  • Marketing: To send you relevant offers, promotions, and updates regarding Virgin Bet. You will only receive these communications if you have expressly opted in, and you can withdraw your consent at any time via your account settings.

4. Cookies and Tracking Technologies

The Virgin Bet platform uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a high-quality, personalized browsing experience and allows us to improve our site.

We use essential cookies (necessary for the site to function, such as keeping you logged in securely), analytical cookies (to measure traffic and site performance), and targeting cookies (to deliver relevant advertising). You can set your browser to refuse all or some browser cookies; however, please note that if you disable essential cookies, portions of the Virgin Bet app and website may become inaccessible or fail to function properly.

5. Who We Share Your Data With

We do not sell your personal data. We may, however, need to share your personal data with strictly vetted third parties for the purposes set out in Section 3 of this policy:

  • Service Providers: IT and system administration services, payment processors, and customer support software providers who require access to your data to perform services on our behalf.
  • Identity Verification and Fraud Prevention Agencies: Companies such as Equifax or Experian to verify your identity and protect against financial crime.
  • Regulators and Law Enforcement: The Gambling Commission (UKGC), the Gibraltar Gambling Commissioner, the police, and other governmental bodies who require reporting of processing activities in certain circumstances.
  • Corporate Restructuring: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

6. International Data Transfers

We share your personal data within the LiveScore Group. This may involve transferring your data outside the UK and the European Economic Area (EEA). Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the relevant authorities, are implemented.

7. Data Security

Security is paramount in the online betting industry. We have put in place robust, state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All sensitive financial and identity data submitted via the Virgin Bet app is encrypted using SSL technology. Furthermore, we limit access to your personal data to those employees, agents, and contractors who have a strict business need to know. They will only process your personal data on our direct instructions and are subject to a duty of strict confidentiality.

8. Data Retention: How Long We Keep Your Data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. Under UK gambling and anti-money laundering regulations, we are legally required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of five (5) years after they close their Virgin Bet account.

9. Your Legal Rights

Under specific circumstances, you have powerful rights under data protection laws in relation to your personal data. You have the right to:

  • Request Access: Receive a copy of the personal data we hold about you.
  • Request Correction: Have any incomplete or inaccurate data we hold about you corrected.
  • Request Erasure (Right to be Forgotten): Ask us to delete or remove personal data where there is no legal or regulatory reason for us to continue processing it. (Note: AML regulations often supersede this right regarding transactional data).
  • Object to Processing: Object to our processing of your data for direct marketing purposes.
  • Request Data Portability: Have your personal data transferred to you or to a third party in a structured, machine-readable format.
  • Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data (e.g., marketing emails).

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at [email protected]. We try to respond to all legitimate requests within one month.

10. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any changes we may make in the future will be posted on this page and, where appropriate, notified to you by email or via a pop-up in the Virgin Bet app. Please check back frequently to see any updates or changes to our privacy practices.

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